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Job Requirement

we are looking for a candidate who fulfill these requirements

• -Job objective(s):
• - Provides customer service support by obtaining, analyzing and verifying the accuracy of the information in a timely manner
• -
• - Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of Customer satisfaction is maintained
• -
• - Prepares customer service summary reports
• - Coordinates the handling of difficult and/or unusual customer-related issues
• - Duties & Responsibilities 1
• - Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• - 2
• - Receives processes and verifies the accuracy of complaints from customers utilizing the Bank’s internal CRM system
• - 3
• - Ensures and provides quality service to both internal and external customers
• - 4
• - Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• - 5
• - Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of all customer service departments as a whole
• - Minimum Education Qualifications
• - Minimum educational level – Bachelor’s Degree, HND Work Experience
• - Minimum requisite experience – 1 year Core Competency Areas: Key Competency List Knowledge: 1
• - Good knowledge of the industry 2
• - knowledge of customer resolution processes and procedure 3
• - Sound knowledge of the Banks products & services
• - Skills/Competencies:
• - Good interpersonal and communication skills
• - Good time management skills
• - Problem-Solving skills
• - Good relationship management skills
• - Good technical skills

• HND
• BSC

Perks

HMO