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Description

• -Workforce group on behalf of its client, a major commercial bank seeks to hire Job Title: Head, E-Banking Sales Grade: SBE - AM Reports to: Division Head, E-Banking Supervises: Team Members, E-Banking Sales Coordinators Department: Electronic Banking Location: Lagos Years of Experience: 8-12 Years Job Objective
• - Responsible for developing strategies to build awareness and adoption of Electronic products
• - Duties & Responsibilities
• - Developing go-to-market strategy and execution for Online banking, Mobile Payments and Mobile Banking solutions for the Bank’s retail customers
• - Recognizing and providing the sales team with the necessary expertise to sell the product in the regions
• - Drive adoption, migration and support for Retail and corporate Solutions – PoS terminals, Payroll/Payment and Collections, PayGate, corporate Online Banking, Online Banking, Instant Banking and Cards Products
• - Partaking in the design of customer issues resolution process and follow-up with relevant stakeholders to ensure all customer issues are resolved
• - Carrying out needs analysis to identify customers’ service needs and ensure implementation to achieve improved user experience
• - Continually re-assess the ease of use and effectiveness of electronic service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• - Monitoring of transaction trends to identify when transactions volume and counts are on the decrease and to take actions accordingly
• - Responsible for adopting various means to improve product awareness, capacity building and development among the E-Banking sales team at the regional Bank to enable them carry out their jobs effectively
• - Regularly conduct market research activities to assess customer attitudes to the current product range and new product introductions
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• - Hold regular reviews and communication with the sales team to provide analytic Information and solicit feedback on how to effectively improve regional E-Banking performance
• - Adhering to and ensuring compliance of all business transactions to the set standards of the Bank and Regulatory Authorities
• - Recommending solutions to address Retail customer's electronic banking needs
• - Leading the development of training plans for the sales teams on new offerings
• - Providing effective leadership to the E-Banking Sales team
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• - Other ad-hoc activities as may be assigned from time to time by the Division Head of Electronic Banking
• - Educational Qualification
• - Minimum educational level – Bachelor’s Degree in social science or humanities or HND with a Master’s Degree Candidate Specification
• - Minimum requisite experience - 8 - 12 years of working experience in a similar role
• - Prior experience in the development or delivery of related Electronic Banking products
• - A minimum of 3 -5 years of experience in consumer-facing technology
• - Ability to break down complex processes into simple concepts
• - Good analytical mind with attention to detail
• - Strategic thinker who is self-directed and driven
• - Very good knowledge of Microsoft Office Suite, especially Excel
• - Must be able to handle multiple tasks simultaneously and make sound independent decisions