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• -Job Title: Team Member, E-Banking Sales Coordinator (ESC) Grade: ET- BE Reports to: Regional Bank Heads and Division Head, E-Banking Department: Electronic Banking Location: Imo & Abia Years of Experience: 2-5 Years Job Objective Responsible for developing strategies to build awareness and adoption of Electronic products
• - Duties & Responsibilities
• - Developing go-to-market strategy and execution for the Bank’s retail and corporate customers in a specified regional Bank
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• - Recognizing and providing sales team with the necessary expertise to sell the product at the regions
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• - Drive adoption, migration and support for Retail and corporate Solutions – PoS terminals, Payroll/Payment and Collections, Paygate, corporate Online Banking, Online Banking, Instant Banking and Cards Products
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• - Partaking in the design of customer issues resolution process and follow-up with relevant stakeholders to ensure all customer issues are resolved
• - Continually re-assess the ease of use and effectiveness of electronic service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• - Monitoring of transaction trends to identify when transactions volume and counts are on the decrease and to take actions accordingly
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• - Responsible for adopting various means to improve product awareness, capacity building and development among the sales teams at the regional Bank and amongst customers
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• - Regularly conduct market research activities to assess customer attitudes to the current product range and new product introductions
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• - Hold regular reviews and communication with the sales team to provide analytic Information and solicit feedback on how to effectively improve regional E-Banking performance
• - Adhering to and ensuring compliance of all business transactions to the set standards of the Bank and Regulatory Authorities
• - Other ad-hoc activities as may be assigned from time to time by the Division Head of Electronic Banking Educational Qualification
• - Minimum educational level – Bachelor’s Degree in social science or humanities or HND with a Master’s Degree Candidate Specification
• - Minimum requisite experience - 2 - 5 years of working experience in a similar role
• - Prior experience in the development or delivery of related Electronic Banking products
• - A minimum of 2-3 years of experience in consumer-facing technology
• - Ability to break down complex processes into simple concepts
• - Good analytical mind with attention to detail
• - Strategic thinker who is self-directed and driven
• - Very good knowledge of Microsoft Office Suite, especially Excel
• - Must be able to handle multiple tasks simultaneously and make sound independent decisions