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Opening for Customer Care Representative (Outsourced)


Customer Care Representative (Outsourced)

Nationwide , Nigeria

Description

  • -Job objective(s):
  • - Provides customer service support by obtaining, analyzing and verifying the accuracy of the information in a timely manner
  • -
  • - Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of Customer satisfaction is maintained
  • -
  • - Prepares customer service summary reports
  • - Coordinates the handling of difficult and/or unusual customer-related issues
  • - Duties & Responsibilities 1
  • - Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • - 2
  • - Receives processes and verifies the accuracy of complaints from customers utilizing the Bank’s internal CRM system
  • - 3
  • - Ensures and provides quality service to both internal and external customers
  • - 4
  • - Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
  • - 5
  • - Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of all customer service departments as a whole

2 years ago

Job Requirement

we are looking for a candidate who fulfill these requirements

  • -Job objective(s):
  • - Provides customer service support by obtaining, analyzing and verifying the accuracy of the information in a timely manner
  • -
  • - Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of Customer satisfaction is maintained
  • -
  • - Prepares customer service summary reports
  • - Coordinates the handling of difficult and/or unusual customer-related issues
  • - Duties & Responsibilities 1
  • - Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • - 2
  • - Receives processes and verifies the accuracy of complaints from customers utilizing the Bank’s internal CRM system
  • - 3
  • - Ensures and provides quality service to both internal and external customers
  • - 4
  • - Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
  • - 5
  • - Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of all customer service departments as a whole
  • - Minimum Education Qualifications
  • - Minimum educational level – Bachelor’s Degree, HND Work Experience
  • - Minimum requisite experience – 1 year Core Competency Areas: Key Competency List Knowledge: 1
  • - Good knowledge of the industry 2
  • - knowledge of customer resolution processes and procedure 3
  • - Sound knowledge of the Banks products & services
  • - Skills/Competencies:
  • - Good interpersonal and communication skills
  • - Good time management skills
  • - Problem-Solving skills
  • - Good relationship management skills
  • - Good technical skills
  • HND
  • BSC


Perks

HMO

Contract

Relevant Jobs
  • Industry: Banking
  • CATEGORY: Customer Service
  • Location: Nationwide , Nigeria
  • Start Date: 2023-02-07 10:49:42