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Description

• -Review arrival lists to welcome guests
• - Attend to special guests (e
• -g
• - VIPs) and answer their inquiries
• - Help prepare welcome folders with collateral (e
• -g
• - room service menus, area descriptions)
• - Provide information about amenities, area and venues and promote services
• - Anticipate guest needs and build rapport with customers
• - Offer assistance with certain tasks (e
• -g
• - confirming travel arrangements, taking messages)
• - Address customer complaints and escalate to Guest Relations Manager when needed
• - Record information in the logbook daily
• - Ensure compliance with health and quality standards