Find Your Jobs

Description

• - Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements working with other IT service delivery functions where necessary
• - Mandate verification
• - Generating TID and MID
• - New request set-up on CTMS and switches
• - Engaging necessary teams for set up on TAMS and switches
• - Engaging PTSP for terminal configuration and deployment
• - Preparation of dispatch documents for terminals going upcountry
• - Post verification closure
• - International card acceptance request
• - Consumables/SIMs request
• - Updating the Alert portal with transaction download
• - Returned settlement processing
• - New Refreshed Template/Database update
• - Change/Modification request processing
• - Access and Alerts request processing
• - CBN monthly report generation
• - Settlement issue resolution
• - Support issues (routing error, visa, faulty terminals, etc
• -)
• - Business Office PIN POS (Configure, repairs and dispatch)
• - Monitoring (active, inactive, re-map, etc
• -)
• - PM data update
• - Delete and Enable request processing
• - POS Inventory and Store keeping
• - TAMS Support
• - Execute efficient POS and channels support services in line with agreed SLAs
• - Manage IT-Business communication in a way to promote both innovation and operational initiatives of IT and keep customers informed about IT services
• - Perform other duties as may be assigned by TL, POS Services team